Benuw Refund Policy

BENUW Refund Policy

Last updated: June 5, 2026

Payment is due;

  • before the service starts
  • before the goods are shipped
  • for subscriptions: before the 7th day of every month or quarter

When and how we issue refunds

Basic Plan: Remote Energywork

Payments are final and will not be refunded once paid.

All energywork is agreed upon with your Soul and it is delivered as agreed, even if you don’t notice any changes.

Medium & VIP Plans

Energywork

Payments for energywork are final and will not be refunded once paid. Subscriptions can be changed or cancelled on a monthly basis, but no refunds are given.

  • A cheaper try-out period can be requested.
  • Any energywork can be stopped at any time by sending an email. The energywork will be stopped at the end of the month or the end of the billing period and payments will be cancelled.
  • The client can request to make changes to the service, by sending an email or discussing directly with their facilitator. Payments will be adjusted accordingly for the next billing period.

Coaching

If the client is unhappy with the delivered coaching services, please let us know immediatly so sessions can be paused. Benuw will resolve the issue with the client or cancel the services. A refund or discount may be given, but is not guaranteed.

Please know that:

  • A client can cancel the coaching service after the first coaching session and no payment is due. When the coaching service is continued after the first session, full payment is due.
  • Any coaching service can be stopped at any time by sending an email. The coaching services will be stopped at the end of the month or billing period.
  • The client can change the number of sessions and how they want to work at any time, by sending an email or discussing directly with their coach. Payments will be adjusted accordingly.

Physical Goods

Full payment is due before goods are shipped to the customer.
All goods are thouroughly inspected and wrapped carefully before shipping.

We do not refund purchases of physical goods.

There are exceptions where we may replace, refund or the client can return the shipment:

  • the shipment got lost
  • the shipment got damaged
  • the goods malfunction (product failure)

Please email us immediatly with photos attached.
Do not return your goods without email confirmation.

Reasons we do not refund:

  • ‘unhappy’ with the product (please read the product listing carefully before purchasing, and when in doubt, email us)
  • the colors differ slightly from the image on the website (screens show colors differently, keep this in mind)
  • ordered the wrong size or wrong product (every listing has the products measurements)
  • client damaged the product, or used it wrong
  • energetic devices that break (it finished the job)
  • faded colors (colors can fade when the product is put in direct sunlight for a long time)
  • …

If you have doubts about a product, please ask for more information before you purchase. We can send more pictures and/or video and answer your questions.

Refunds or fee reductions

Should BENUW at its discretion provide a refund or fee reduction, administration costs, exchange rates and payment service fees (from the payment processor) will be deducted from the refund or fee reduction.

If you have any questions about this policy, please contact us at team@benuw.com.

BENUW BV
Kernenergiestraat 19 P1
2610 Antwerpen
Belgium

BTW BE 0801 045 497