Benuw Privacy Policy

Last updated: December 4, 2025

This policy outlines how we process any personal data that we process and how you can delete it.

In short, as far as we are aware, we only use personal data for the reasonable administration of our business. We DO NOT sell users personal data, nor use it for advertising purposes unless given explicit consent.

We, Benuw, registered in Belgium, are the company that operates the website https://www.benuw.com/ and are the data controller of your personal data.

We recommend that you read through this Policy thoroughly to gain a clear understanding of our privacy practices.

Why, What, and How We Process Your Personal Data

We process your personal data to deliver our products, communicate with you, and monitor the usage of our websites.

Here’s an overview of our processing purposes, the categories of personal data we process, and how we do it:

To communicate with you, we process your name, your email address, and any other contact information you provide. You can contact us via email and provide your contact details voluntarily so that we can respond to your inquiries.
You may join our newsletter mailing list by providing us with your email address and name voluntarily. We would then provide you with our email newsletter through Convertkit or a similar platform.
You can unsubscribe any time by clicking the unsubscribe link at the bottom of every email.

Purchases

In addition, when you purchase items from our website, our payment processors Stripe and/or Paypal are given permission to handle your payment details. In these cases, we don’t see your credit card or payment information. Rather, Stripe and/or Paypal, the external payment handler, manage your payment details.

Invoices are kept for 10 years according to Belgium law and our administrators and accountants have access.

We do not share anything about who we work with on our website, social media, in newsletters or any other ways, unless the client gives written permission. When a client provides a testimonial, the client is giving permission to make the testimonial public.

Client sessions

We keep your contact and business information for the duration of working together.

We do not keep records of the work we do, we don’t have progress files or recordings.

Client sessions will not be recorded by BENUW, unless requested by the client. Recordings will be given to the customer and will be deleted from our systems after 30 days.
Clients may record their own sessions (video and/or audio), but can not distribute or share any part of it in any way. Recorded sessions are for personal use only.

Clients may request to have additional support provided via electronic messages sent via email, SMS or messaging apps such as Whatsapp. How we handle the records of these messages shall be decided on a case by case basis with the client.

All personal information shared during sessions is kept private and will not be shared with anyone, unless specifically requested by the client. No personal information is recorded or kept in any way, shape or form, unless requested by the client. We don’t keep progress files.

In case of working with trainee’s, your trainee-coach may request help from its teacher and discuss part of your issues with its teacher (while protecting your identity), to better help you. These conversations are not recorded and treated privately. Your trainee-coach will always inform you about this in advance and ask for your permission.

Cookies

For https://www.benuw.com/, we have not installed any cookies.

We use WordPress and to make sure our websites functions properly, WordPress may install neccessary cookies.

Please refer to the cookie scan to have a detailed cookie report (see report here).

Security of your personal information

We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or destruction, including but not limited to access controls and educating staff on data protection.

For EU users: Your rights as the owner of personal data

You have the following data protection rights:

The right to know about the processing
The right to access your data
The right to update or correct your data
The right to object to the use of your data
The right to restrict the use of your data
The right to transfer your data to another data controller
The right to the erasure of your data
The right to lodge a complaint to the relevant data protection authority

If you want to exercise your rights under the GDPR, you may submit your requests to us via email.

Please note that we might ask you to confirm who you are before we honour your request to ensure the privacy and security of your personal data.

Additionally, you’re entitled to lodge a complaint with the appropriate Data Protection Authority concerning our gathering and use of your personal data. To learn more about this, reach out to your local data protection agency.

Aside from EU users’ GDPR requests, we will respond to all reasonable data requests by any user worldwide, no matter what data protection law applies in our specific relationship.

Protecting your child’s privacy

Our websites, products and services are not intended for those below 16 years of age (‘Children’).

If you’re a parent or guardian and realize that your child has shared personal information with us, please let us know. We’ll promptly delete that data from our servers.

Changes to this Privacy Policy

From time to time we may update this Privacy Policy. If we do, we will update the “last updated” sections at the top of the Privacy Policy.

Contact us

If you have any questions about our privacy practices or this Policy, please contact us at team@benuw.com.

BENUW BV
Kernenergiestraat 19 P1
2610 Antwerpen
Belgium

BTW BE 0801 045 497